Customization

Our process is tailored around our clients and their needs. We will map to your file specifications, your business rules, your processing requirements. This includes the ability to:

• efficiently process varied types of response forms, regardless of shape, size and layout;
• manage high percentage of cash, credit card and EFT donations;
• capture all desired data, from all channels and types of donations, automatically or manually, with daily output files customized to client specifications;
• image front and back of all forms and checks and provide Internet access with enhanced query capabilities to all images;
• incorporate decision-tree logic to eliminate or greatly minimize exceptions returned to the client
• provide electronic access to customized, detailed reports, both financial and marketing;
• efficiently manage fluctuating spikes in volume and the resulting staffing requirements; and
• send out acknowledgements and fulfillment packages, regardless of the number of variables or sorts, inserts or back-end premiums, within the time parameters requested by our clients.